Returns and refunds
Effective Date: 20 January 2025
At EliteSoftKeys, we are committed to providing you with the best software products and services. If you are not satisfied with your purchase, we offer a clear and straightforward refund policy to ensure your satisfaction.
1. Refund Eligibility
We offer a 30-day refund policy for all software purchases made through EliteSoftKeys, as long as the following conditions are met:
- The software has not been activated or used.
- You must submit your request for a refund within 30 days of purchase.
- The refund request must be submitted via email to info@elitesoftkeys.com.
If the product has been downloaded or the license has been activated, refunds may not be available.
2. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our Support Team: Send an email to info@elitesoftkeys.com with your order number and a brief explanation of the issue.
- Provide Proof of Purchase: Include a copy of your order confirmation or receipt.
- Wait for Confirmation: Our support team will review your request and confirm the next steps within 48 hours.
Once approved, we will process your refund. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment method.
3. Non-Refundable Products
Certain products and services may not be eligible for a refund, including:
- Products that have been downloaded or activated.
- Software purchases that fall outside the 30-day refund window.
- Special offers or discounted products marked as non-refundable.
We strongly recommend reviewing your purchase carefully before finalizing the order to ensure it meets your needs.
4. Partial Refunds
In certain cases, we may offer partial refunds if the product has been partially used or downloaded but not activated. Our team will evaluate each case individually and provide a fair solution.
5. Support After Purchase
Our commitment to customer satisfaction doesn’t end with a sale. If you experience any issues with the software, please feel free to reach out to our 24/7 support team via WhatsApp or email. We’re here to assist with installation, troubleshooting, and any other inquiries you may have.
6. Contact Us
If you have any questions or need further clarification on our refund policy, please contact us at:
- Email: info@elitesoftkeys.com
- WhatsApp Live Chat: +44 208 040 3200
- Phone: +44 208 040 3200
- Office Address:
24-26 Arcadia Avenue, Fin009,
London, United Kingdom, N3 2JU
7. Updates to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be reflected here, and we encourage you to review this page periodically to stay informed about our refund practices.
